Service Recovery Falling to Pieces?
When a patient interacts with your organization, you have an opportunity to build trust, but sometimes you or your organization falls short...
These service failures, when managed well, can help turn the raging mad into raving fans.
Baird Group uses stories, examples, and practice scenarios to inspire, motivate, and educate participants on how to spot service recovery opportunities and take appropriate action with confidence.
Participants will:
Talk to a Baird Group representative, and see how we can mend your broken pieces.
Baird Group, 426 McMillen Street, Suite 2, Fort Atkinson, WI 53538
Toll Free: (866)-686-7672 | [email protected] | Terms and Condtions